Patient and Family Partnerships

Enabling Patient and Family Partnerships in Ontario’s Critical Care System

The need for a systematic, locally appropriate, and standardized approach to advancing patient and family partnerships was clearly identified by the critical care system and reflected as a key goal within the Ontario Critical Care Plan, 2018 – 2021

To improve critical care experiences and outcomes for patients and families, the Critical Care Experience Improvement Framework guides local and system level initiatives.

Family Satisfaction in the Intensive Care Unit (FS-ICU) Initiative  

The Family Satisfaction in the Intensive Care Unit (FS-ICU) initiative is a joint collaboration between Critical Care Services Ontario (CCSO) and The Ottawa Hospital, and is funded by the Ontario Ministry of Health. The FS-ICU Initiative involves the implementation of an electronic version of the FS-ICU Survey and Analytics Tools. It will provide local adult, paediatric, and neonatal ICUs with a mechanism to receive continuous feedback on family satisfaction while also facilitating the analysis of provincial and regional metrics to support system-level patient and family experience improvement across Ontario. 

As part of the FS-ICU initiative, a three-month pilot was conducted in 2018 across 18 level 3 medical-surgical ICUs. This initiative is being scaled to all adult, paediatric, and neonatal ICUs in Ontario. For more information, please email [email protected].

 The FS-ICU initiative is formerly known as PREF initiative, and this language may be found in some resources.

Discover more


Find all our resources and tools in one convenient repository.


Stay up-to-date on upcoming learning and engagement opportunities.

Contact Us

Have a question or want to learn more about CCSO?