2017 CCSO Annual Quality Conference

Critical Care Services Ontario (CCSO) hosted an Annual Quality Conference in Toronto on Thursday, March 9, 2017. The focus of the conference was Critical Care Quality Improvement through Patient and Family Experiences. We brought together Critical Care Clinicians (Physicians, Nurses, and Interprofessional Team Members), ICU Managers and Directors, as well as Quality Improvement and Patient Safety Leaders.

The conference objectives were:

1. To learn about and better understand the personal experiences of patients and families in critical care.
2. To learn about strategies to include feedback from critical care patients and families in planning for critical care service delivery.
3. To describe tools and methods for measuring patient and family reported experiences and incorporating this into critical care unit performance management.

The program for the day included a line-up of local and international speakers with inspiring insights to share on advancing Critical Care Quality Improvement through Patient and Family Experiences.